FAQs
What is the difference between R-value and U-value?
An R-value is assigned to insulators and it measures the materials ability to resist heat. A U-Value is used when measuring a window unit’s ability to control heat transfer. An R-value should not be used when talking about windows as glass is not an insulator.
What is Low-E and Argon Gas?
Low-E is a material designed to reduce heat transfer through thermal connectivity. In windows there normally is a soft coat of Low-E that is baked into the glass that can’t be scratched or disturbed. Argon gas is a non-toxic inert gas that is injected between two panes of glass to reduce energy transfer between the outside of your home and the inside.
Do both homeowners need to be at the home during the estimate?
Although we would prefer for all homeowners to be available for the estimate just so we can answer all the questions we can, we do not require this. We understand that in most households both people work and it is difficult to schedule together.
How long does an estimate take?
Depending on how large your house is and what products we are meeting about most estimates take around an hour to an hour and a half. This also depends on how many questions a homeowner may have.
What does it mean when a company says manufacturer installed?
A common selling tactic used in this industry is to say “We use only manufacturer installers” this means that the manufacturer is subcontracting for the company that is selling the product. So in this case a homeowner would be potentially dealing with 3 different entities the sales company, the manufacturer and the subcontractor.
How long does an installation take?
In most cases we can install windows, doors, and roofs in a day. Siding and trim depending on the size of the job takes and average of 2 days.
Do you have any stock windows or doors?
No, all of our windows and doors are custom ordered for the individual homeowner’s measurements.
Do you paint?
Unfortunately we don’t paint, even though Eddie our owner is a master painter, he retired a long time ago from the business.
How much experience do your crews have?
Our crew has over 35 years of combined experience and on average have been with Virginia Exteriors for 13 years. We try and retain as many quality employees for as long as possible to obtain the highest consistency in our install.
What are the warranties of your products?
The warranties of our products vary from different manufacturers and products. However most vinyl siding and vinyl windows have lifetime warranties with a few limitations.